Privacy Policy

Continuum Senior Care Consulting

Effective Date: September 26th, 2026

Continuum Senior Care Consulting ("Continuum," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, contact us, schedule consultations, or inquire about our senior care consulting and senior living placement services.

1. Information We Collect

Depending on how you interact with us, we may collect:

Contact Information: Name, phone number, email address, and general location.
Inquiry Information: Details about your senior care needs, preferred services, and questions submitted through our website.
Appointment Information: Information provided when scheduling consultations or requesting assistance.
Care-Related Information: Information voluntarily provided about care needs, living arrangements, or healthcare circumstances.
Website Information: Technical information such as browser type, device information, and website usage data collected through cookies or analytics tools, when enabled.

We encourage visitors not to submit sensitive medical records or detailed protected health information through general website contact forms.

2. How We Use Your Information

We use collected information to:

Respond to inquiries and provide requested services.
Schedule consultations and communicate about appointments.
Assist with senior living placement and care navigation.
Coordinate services and communicate with authorized parties.
Improve our website, services, and client experience.
Maintain business records and meet applicable legal obligations.

We use personal information only for legitimate business purposes consistent with this policy and applicable law.

3. Information Sharing and Disclosure

Continuum does not sell personal information.

We may share relevant information with senior living communities, healthcare providers, or other professionals when appropriate and authorized to coordinate requested services.

We may also use trusted service providers for website hosting, appointment scheduling, communications, payment processing, and other business operations. These providers may process information as necessary to deliver their services.

Information may also be disclosed when required by law or to protect legal rights and safety.

SMS Privacy Commitment: No mobile opt-in information or text messaging consent will be shared with third parties or affiliates for their marketing or promotional purposes.

4. SMS Communications and Consent

By voluntarily opting in to receive text messages from Continuum Senior Care Consulting, you agree to receive conversational and informational SMS messages related to:

Consultation scheduling and appointment reminders.
Responses to inquiries.
Senior living placement assistance and coordination.
Service-related updates and follow-up communications.

SMS Terms and Conditions

Message frequency varies depending on your interactions with Continuum.
Message and data rates may apply.
Reply STOP at any time to opt out of text messages.
Reply HELP for assistance or contact us at 651-461-6322.
Consent to receive SMS messages is not a condition of purchasing or receiving services.
Opting out of SMS does not prevent communication through other appropriate channels.

We do not sell, rent, or share mobile phone numbers or SMS consent information with third parties or affiliates for marketing purposes.

Text messaging may not be a secure method for transmitting sensitive healthcare information. Please avoid sending detailed medical information or confidential records through standard SMS.

5. Healthcare Information and Confidentiality

As a nurse-led senior care consulting business, Continuum recognizes the importance of confidentiality when discussing healthcare needs and care planning.

Care-related information is handled with appropriate confidentiality and security safeguards. Where applicable, information is used and disclosed in accordance with relevant privacy laws, client agreements, and required authorizations.

If Continuum is subject to HIPAA requirements for particular services or activities, additional privacy notices and protections may apply.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor activity, and improve the user experience.

You may be able to manage cookies through your browser settings or available website privacy controls.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, alteration, or disclosure.

However, no website, electronic communication system, or internet transmission can be guaranteed completely secure.

8. Information Retention

We retain personal information only as long as reasonably necessary to provide services, maintain appropriate business records, resolve disputes, and comply with applicable legal requirements.

9. Your Privacy Choices

You may contact us to:

Request information about personal data we maintain.
Request corrections to inaccurate contact information.
Request deletion of eligible personal information, subject to applicable recordkeeping obligations.
Withdraw consent for optional communications.

Requests will be reviewed and handled in accordance with applicable law.

10. Third-Party Websites and Services

Our website may contain links to external websites, scheduling platforms, or other service providers.

Continuum is not responsible for the privacy practices of independently operated third-party websites. We encourage visitors to review their privacy policies.

11. Children's Privacy

Our website and services are intended primarily for adults and individuals seeking senior care assistance.

We do not knowingly collect personal information directly from children under age 13 through our website without appropriate parental or guardian authorization.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or applicable legal requirements.

Updates will be posted on this page with a revised effective date.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact: